ALL YOU WANT TO KNOW ABOUT BALLOONS & OUR SERVICES

                                              Mylar/Foil Balloons...

Q. How long it last? 

A. More than 5 days or weeks in a best case situation.  

Q. Can it be refilled?

A. Yes but 50% chances. Depends the condition of the balloons. 

Q. What to avoid?

A. Avoid placing it near a heat source, direct sunlight (it may burst), or very cold area (it will deflate). Gas law from Chemistry.

Q. Wil you inflate the balloons 100% filled?

A. We only inflate 95% to allow space for balloon to expand if it is under warm area.

Q. Will the balloons deflate if I'm from warm to cold area?

A. Yes, will deflate a little.

Q. What can I do if it deflates?

A. Add gas. Emergency case, you may use a straw to blow in air at the balloon opening.

Q. How to seal the balloons?

A. Mylar are self sealing so no need to tie them after filling, then you can attach a ribbon or weight as you choose.

                                                    Latex Balloons...

A. How long can it last?

Q. Between 8-12 hours.

A. What to avoid?

Q. Do not place it under direct sunlight or under extremely sunny day, keep in the car booth for long, it will burst. It deflates faster under very cold area.

Q. Can it be refilled?

A. Latex are not self sealing, you need to untie to refill which is very difficult to do so.

                                                   Our Delivery Service...

Q. Do you inflation of helium balloon on site?

A. No, unless big events. This is to avoid inconvinient carrying the heavy helium tank, noise during inflation and save time for both parties.

Q. Do you do deco set up?

A. No, unless balloon arch and big event.

Please take note, all balloons sent are pre-filled and pre-arrange. You just need to untie the knot of the free floating latex balloons or place the pre-arranged bouquet to your designated place. This takes only 15-20 minutes of your time for set up.

Q. How my balloons will be transported if I opt for delivery service?

A. In cargo van. Bouquets will be separated in a black bag to avoid the balloons get tangle during transportation.

Q. Any minimum orders for delivery?

A. No.

Q. Any minimum amount to waive delivery charges?

A. No. As we need to pay delivery services to transport balloons.

Q. How long you inflate the balloons before sending down to customer's place?

A. 1.5-2 hours before delivery.

Q. Will my balloons burst/deflate during delivery?

A. Very unlikely to happen. We always give extra pieces for helium filled latex balloons. We also make sure mylar/foil balloons are in good condition before sent for delivery. Pictures are taken after each bouquet or orders is done as proof.

Q. Any refund/exchange if balloons sent found deflated, leak or burst?

A. We have to check the condition of the balloons. Customer are advice not to take the balloons as we need to check the cause for necessary action.

Please take note, we are not responsible of deflation,leak/burst due to weather/temperature changes. Some function room and restaurants are very cold (aircon) and it may cause the mylar balloon to deflate faster. Or outdoor event which is warm, balloons may burst or leak. 

Q. Delivery time?

A. We will arrange 1-2 hours before the event. We need some time allowance incase of traffic jam or got held up at the earlier delivery place. 

Q. Mode of payment upon delivery?

A. Exact cash or cheque only. Payment by bank transfer is most preferred,  a day before the event.

                                                Self Collection...

Q. What are your advice?

A. Please inform us an hour before come for collection.

    We only inflate balloons once customer has confirm the collection time.

    Customer must check the condition and quantity of balloons on the spot.

    No refund or exchange after balloons are collected.

    On the car engine before loading the balloons in the car to avoid burst  

    due to warm air in the car.

    Do not leave balloons long in the car boot.

    Wind down the window a little to avoid deflation due to cold aircon.

Q. How many pieces of balloons can fit my saloon car?

A. Latex balloons 20-25 pieces, Foil balloons 10-15 pieces, Walking balloons 10-15 pieces (jumbo or bouquet balloons will be adviced)

Q. Any other collection places?

A. Not for balloons items, Compassvale Link (weekend only), Eunos MRT (weekday only).

                                         Order By Postage/Courier...

Q. How long you takes to send the orders?

A. Within 2 days after payment received for norm postage/registered postage.

Q. How much is the postage fee?

A. Will be advice accordingly Singpost charges.

Q. Any refund or exchange if items lost or damage during post?

A. No, as we are not responsible of items posted to postage services (Singpost)

Q. How long it takes for items to reach me by courier services

A. Depends on customer's request. Except weekend, no delivery.

Q. Can I opt courier service for balloons order?

A. No, as courier service cannot take in big items.